Jewelry Repair FAQ
General Questions
How do I receive a free jewelry repair estimate?
We have made it easy and seamless to send in your jewelry for a free estimate. While visiting our website, simply click on any “Get Started” (green) button. The on-screen instructions will guide you through the rest of the way. If you have any trouble with the signup process, do not hesitate to contact us.
How long does it take to receive an estimate?
The day we receive your jewelry, we notify you that it has arrived safely. Next, it is processed, photographed, and categorized for the proper diagnosis. Estimates can take as few as two days from the time it arrives. However, there are times we may need to reach out to the manufacturer to find availability and pricing of necessary parts. This can add some time to the estimation process. The moment we have all the answers, we dispatch a formal estimate to your email, with a follow up phone call if requested.
How long does it take to repair my jewelry?
The answer to this question varies based on the type of jewelry, as well as the type of repair. A simple battery replacement can be turned around in less than a day, while a vintage restoration of a century old pocket jewelry can take several months. We do our best to give an indication of the length of time required in the estimate when it is sent out. Parts on order can add another layer of uncertainty to the timeline.
Can I have my jewelry repaired and sent back to me by a certain day?
If possible, we can do our best to accommodate any special time requirements. Realistic expectations are important, so we will let you know up front if we cannot meet your specific time requirements. An old saying in jewelry repair is “Good work takes time”.
I live nearby. Can I drop my jewelry off?
At this time, Jewelry Repair USA is set up in a secure office environment. Because of this, we cannot accommodate walk in customers. We apologize for the inconvenience.
How many years have you been in business?
Jewelry Repairs USA has been in operation for 5 years. Recent developments in computing and acceptance of the web have allowed our unique business model to become possible. However, our team of jewelry repair professionals has been in the business far longer. The combined experience of our jewelry repair team alone is over 100 years.
Shipping & Security
Why do I have to mail the jewelry in for an estimate?
We require our jewelry repair technicians to review every repair so that we can be confident in providing you with an accurate estimate. Beware of companies that give estimates over the phone or email without seeing the jewelry. You may find that they come back to you and tell you the repair is more complicated or expensive than expected.
How should I pack up my jewelry?
We have constructed an entire page dedicated to packing up your jewelry.
Can I send more than one piece of in the same shipment?
Absolutely. Our system is designed to handle more than one jewelry per repair request. Simply notate any additional jewelries you are sending in on the packing slip, and we will alter our records once the extra jewelry arrive.
Will my jewelry be insured during shipment?
On the way to us (if you choose the free shipping option), the jewelry and/or watch is insured though UPS Capital up to the amount you specify during signup. On the outbound, our policy covers all outgoing packages. Coverage is limited to the lesser of the replacement value and amount specified (minus repair costs) on the inbound. Outbound, coverage extends to the lesser of the replacement value and amount specified.
Do you send me a shipping box?
We do not send out shipping boxes, because we believe the easiest shipping method is to print out a prepaid label, and tape it to a box that you may have on hand. We are continually surprised by the clever ways in which people have re-purposed used boxes to ship their jewelry to us.
I live outside the United States. Can I still send in my jewelry?
Yes. We handle international customers frequently. The only difference is that we cannot offer the free inbound shipping. Customer outside of USA are responsible for getting items to us and are also responsible for any duties/fees coming in and returning.
I don’t have a printer to print the free shipping label. Can you mail me a copy?
Absolutely. Simply contact us and let us know, we will be happy to mail out a copy of the shipping forms for your convenience.
Pricing and Policies
What payment methods do you accept?
We accept all major credit cards, as well as paypal, and check / money order.
Can I buy parts directly from you?
We are strictly a repair services company, and do not sell parts.
What happens if I do not want to repair my jewelry after I receive the estimate?
Should you wish to decline the estimate, you are only responsible for return shipping, which is based on UPS Ground insured residential rates.
